Hatatuide Co.

Terms of Service & Policies

Please read these terms carefully before using our services or making a purchase.

Last updated: January 2025

ALL SALES FINAL - NO REFUNDS OR RETURNS

IMPORTANT NOTICE:

ALL SALES ARE FINAL. We do not offer refunds, returns, exchanges, or store credit on any products, including but not limited to standard hats, custom orders, patches, or accessories.

By placing an order, you acknowledge and agree to this no-refund policy.

Why All Sales Are Final:

Custom and personalized products cannot be resold to other customers
Hygiene and health regulations for apparel items worn on the head
Small business operational requirements and cost control
Made-to-order production process with custom patches

ONLY Exception - Manufacturing Defects:

We will only replace items that arrive with legitimate manufacturing defects or are damaged during shipping. You must contact us within 48 hours of delivery with clear photo evidence.

Replacement is subject to our sole discretion and verification of the defect.

Customer Responsibility:

Please review your order carefully before submitting. Check hat colors, patch selections, custom text, and shipping address. We are not responsible for customer errors in ordering.

Terms of Service

1. Business Information

Hatatuide Co. is a woman-owned business operating in the United States. We manufacture and sell custom trucker hats nationwide.

Contact: hatatuideco@gmail.com

2. Product Information

• We manufacture custom trucker hats only
• Base hat starts at $18, patches range from $5-15
• All hats are made in the USA with premium materials
• Available in 7 colors: Black, White, Navy, Pink, Mint, Cream, Yellow
• Patch themes: Western, Mama, Custom, Cute designs

3. Order Process

• All orders are custom-made upon purchase
• Production time: 2-3 weeks for custom orders
• Shipping: 5-7 business days nationwide
• Customer must provide accurate shipping information

4. Customer Responsibilities

• Must be 18+ to purchase or have parental consent
• Provide accurate contact and shipping information
• Review order details carefully before submitting
• Understand and accept our no-refund policy

Payment & Pricing

Pricing Structure

• Base Hat: $18 (includes hat in chosen color)
• Text Patches: $5 each
• Western/Mama Theme Patches: $8 each
• Specialty Patches: $12 each
• Custom Design Patches: $15 each
• Shipping: $6.99 (FREE on orders $75+)

Payment Terms

• Payment required in full before production begins
• Accepted: Credit/Debit cards, PayPal, Apple Pay, Google Pay
• Custom orders may require 50% deposit with balance due before shipping
• Failed payments result in order cancellation
• Chargebacks or payment disputes will result in account suspension

Shipping Policy

Shipping Information

Standard Shipping

• $6.99 flat rate
• FREE on orders $75+
• 5-7 business days
• Tracking included

USA Only

• Nationwide delivery
• No international shipping
• PO Boxes accepted
• Secure packaging

Important Shipping Terms

• Custom orders require 2-3 weeks production time BEFORE shipping
• Customer responsible for providing correct shipping address
• Address changes after order placement may incur additional fees
• We are not responsible for packages lost or stolen after delivery
• Delivery delays due to weather or carrier issues are beyond our control

Intellectual Property & Custom Orders

Our Rights

• All original designs and branding are owned by Hatatuide Co.
• "Hatatuide Co." name and logo are protected trademarks
• You may not reproduce or distribute our designs without written permission

Customer Responsibilities for Custom Orders

• You must own rights to any custom designs, text, or logos you submit
• We reserve the right to refuse copyrighted or trademarked designs
• You are liable for any intellectual property violations
• We may require proof of ownership for business logos or branded content
• Offensive, inappropriate, or illegal content will be refused

Limitation of Liability

LEGAL DISCLAIMER:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HATATUIDE CO. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR PRODUCTS OR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

• Our total liability is limited to the amount you paid for your specific order
• We are not responsible for delays caused by shipping carriers or force majeure events
• Products are sold "as is" with no warranty beyond manufacturing defects
• We are not liable for allergic reactions to materials used in our products
• Customer assumes all risks related to the use of our products

Privacy Policy

Information We Collect

• Personal information: name, email, phone, shipping address
• Order history and product preferences
• Website usage data and analytics
• Payment information (processed securely by third-party providers)
• Communication preferences and marketing consent

How We Use Your Information

• Process and fulfill orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing communications (with your consent)
• Improve our products and services
• Prevent fraud and ensure security

Your Rights:

You may request access to, correction of, or deletion of your personal information. You can opt out of marketing communications at any time. We will NEVER sell your personal information to third parties.

Chargeback & Dispute Protection

IMPORTANT CHARGEBACK POLICY:

Filing a chargeback or payment dispute instead of contacting us directly will result in immediate account suspension and may result in legal action for fraud.

Before Filing Any Dispute:

• Contact us first at hatatuideco@gmail.com
• We respond within 24 hours to all inquiries
• Give us the opportunity to resolve any issues
• Remember: All sales are final as clearly stated in our policy

Consequences of Improper Chargebacks:

• Immediate account suspension and blacklisting
• Legal action for fraudulent chargeback claims
• Reporting to chargeback prevention services
• No future orders will be accepted

Governing Law & Disputes

Jurisdiction

These terms are governed by the laws of the United States and the state where our business is registered. Any disputes will be resolved in the appropriate US courts.

Dispute Resolution Process

1. Contact us directly at hatatuideco@gmail.com first
2. Allow 24-48 hours for our response and resolution attempt
3. If unresolved, disputes under $5,000 must be filed in small claims court
4. You waive the right to participate in class action lawsuits
5. All disputes must be filed within 90 days of the issue arising

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "last modified" date. Your continued use of our services after changes constitutes acceptance of the new terms.

Important: It is your responsibility to review these terms regularly. We recommend checking this page before making any purchases, especially our no-refund policy.

Questions About Our Policies?

If you have any questions about these terms or need clarification, please contact us BEFORE making a purchase.

Email: hatatuideco@gmail.com

Response Time: Within 24 hours

We're here to help with any questions!